Delivery & Refund Policy
Delivery Timeframes:
All orders will be processed and dispatched within 7 calendar working days, except for pre-order items.
Delivery Charges:
Delivery charges will be calculated based on the weight, size, and your delivery location. These charges will be displayed at the checkout for your convenience.
Order Tracking:
Once your order is dispatched, you will receive a tracking number. You can use this to monitor the progress of your delivery.
Delivery Addresses:
Please ensure your delivery address is accurate and complete. We are not responsible for any issues arising from incorrect address details.
Delivery Issues:
In the rare event of any delivery issues or delays, please contact us at [email protected]. We will do our best to resolve any problems promptly.
Refund Policy
Thank you for shopping at Super Mojo. If you need to return an item, please review our refund policy for guidance.
Eligibility for Returns:
You have 10 calendar working days from the date of receiving your item to initiate a return.
Return Process:
Please contact us [email protected] to initiate the return process.
Refund
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your bank account. You will receive the credit within a certain amount of days.
Return Shipping:
Return shipping costs are the responsibility of the customer, shipping costs are non-refundable. If you request and receive a refund, the cost of shipping will be deducted from your refund.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund, and we may cover the return shipping costs in such cases.
Contact Us:
If you have any questions or need further assistance, please don't hesitate to reach out to us, [email protected]